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  • Is it possible to bring a dog?
    Yes, good dogs are welcome here. The price for one dog is 6 Euro/night and is possible in all cottages and apartments (maximum 2 dogs in one cottage, apartment). Dogs are free of charge when staying in tents and caravans. No pets are allowed in our glamping houses.
  • Can you make a reservation for me?
    The easiest and most convenient way to make a reservation is through our website under the Reservations tab. After clicking on the booking tab you will see the specific prices, all possible accommodation options and a photo gallery of the selected accommodation.
  • What time can I check in?
    Accommodation is available from 2 pm. It is also possible to collect the card from the Key Guru box from 2 pm.
  • Is online check-in possible without reception?
    After confirming your booking, you will receive an email from us with instructions and an online registration form. After completing the registration, we will only hand you the room keys upon arrival at the camp reception.
  • Can I cancel the reservation?
    We have two types of reservations. Non-refundable - When you choose a room without cancellation, you get the best price. You cannot cancel or change your reservation and if you do not show up, you will be charged 100%. Refundable reservations. You can cancel your reservation up to 15 days before arrival free of charge and you will receive a full refund. If cancelled less than 14 days before arrival, you will be charged 30% of the price. Cancellations made less than 7 days prior to arrival will be charged 100% of the reservation.
  • What are the camp opening hours?
    Our campsite is open all year round, the opening hours of the reception are in the Contact. If you decide to come outside reception opening hours, you can use our Key guru service. Near the reception you will find a box with mailboxes, which you can open using a PIN code that will be sent to you by SMS after you have paid for your reservation.
  • Price of electricity for caravan sites?
    The price of electricity for camping pitches is 6,13 Euro/night in the summer season and 9,20 Euro/night in the winter season.
  • In what currency is it possible to pay at the campsite?
    You can pay in Czech crowns, Euro. Of course you can use your credit card.
  • What are the facilities of the cottages?
    Detailed information about the equipment of our cottages can be found here: Accommodation
  • Are showers and a kitchen available for the camping pitches?
    Yes, there are showers and toilets on the ground floor of the main building. On the first floor there are 4 kitchens and a lounge and dining room. There is also a Rohlik Point where you can order online your groceries. Where to eat.
  • Where to eat?
    Here are our recommendations on where to eat: where to eat
  • Are there ski schools and equipment rentals in your area?
    Snow Monkey Ski school V.I.P.
  • Where can I buy a ski pass? How much does it cost?
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